Q: What is Burke's Garb's return policy?
A: Our return policy at Burke's Garb allows for returns within 30 days of the purchase date. Items must be in their original condition and packaging, and a receipt or proof of purchase is required. Refunds will be issued in the original form of payment.
Q: What if I want to exchange an item instead of returning it?
A: We are happy to accommodate exchanges for items of equal or lesser value within 30 days of the purchase date. Items must be in their original condition and packaging, and a receipt or proof of purchase is required.
Q: What if the item I received is damaged or defective?
A: If you receive a damaged or defective item from Burke's Garb, please contact us within 5 business days of receiving the item. We will provide a return shipping label and either exchange the item or issue a full refund.
Q: Do I have to pay for return shipping?
A: Yes, customers are responsible for return shipping costs unless the item received is damaged or defective.
Q: Can I return a sale item?
A: Unfortunately, sale items are final sale and cannot be returned or exchanged.
Q: How long will it take to receive my refund?
A: Refunds will be processed within 3-5 business days of receiving the returned item, and should appear in your account within 7-10 business days depending on your financial institution.
